Avista Service Agreement Overview

Avista offers a connected set of digital care and AI tools designed to keep your website healthy, secure, and performing at its best. This page gives you a simple overview of the services included, their purpose, and how we support you and your data.

For detailed terms, privacy practices, and compliance information, you can explore the full legal documents linked below.

Your website’s ongoing health, security, and performance partner.

Avista Care provides proactive maintenance and monitoring for your WordPress websites.
We take care of the technical work so you can focus on running your business.

What Avista Care includes:

• Website performance monitoring
• Security scanning and protection
• Automated and manual updates
• Regular backups
• Error detection & uptime checks
• Technical support and troubleshooting
• A clean, unified dashboard to manage your sites

Avista Care is the foundation of your service agreement. All additional tools and sub-services operate under this umbrella.

• Avista Chat
• Avista Connect
• Avista Crawl - SEO Coming Soon

AI-powered chatbots you can add to your website in minutes.

Avista Chat lets you build intelligent conversational assistants for your website — trained on your content and designed to improve user support and engagement.

What Avista Chat includes:

• Custom AI chatbots
• Ability to upload documents or content for training
• Easy embedding on any website
• Conversation history & analytics
• A unified chatbot management dashboard
• GDPR-aligned data handling

Avista Chat is optional but seamlessly integrated with Avista Care.

Your privacy and data security matter.
Avista operates with GDPR compliance at the center of the platform.

Key protections include:

• Transparent Privacy Policy
• Data Processing Agreement (DPA)
• Clear Sub-Processor List
• Secure backups
• Encrypted data transfer
• Monitoring and access control
• No selling or external use of your data

Your data is always used only to deliver the services you ask for — never for training external AI systems or for advertising

We work with carefully selected, GDPR-compliant partners to ensure your websites and chatbots run smoothly.
These include hosting providers, security tools, AI model providers, and analytics platforms.

A human-friendly explanation and full sub-processor list are available on dedicated pages.

Your Avista Service Agreement is made up of the following documents:

• Terms of Service – rules for using Avista Care & Avista Chat
• Privacy Policy – how we collect, use, and protect data
• Data Processing Agreement (DPA) – GDPR-compliant responsibilities
• Sub-Processor List – partners who support service delivery
• Cookie Policy – how cookies and tracking tools are used

These documents work together to keep the relationship clear, safe, and transparent.

• A stable, secure, well-maintained website
• Access to powerful AI chatbot tools
• Clear agreements and transparent data handling
• A human-first approach to support
• Respect for your privacy and your time
• A partner who cares as much about your digital presence as you do