Avista Care

Service Agreement

1. Parties

This Service Agreement (“Agreement”) is entered into between:

Service Provider
Avista Digital ehf.
4506131180
Vörputorgi 2, 108 Reykjavík, Iceland

Client:
Garðabær
Reg. no: 
Garðatorg 1, 210 Garðabær, Iceland

 

2. Scope of Service – Avista Care

Avista Digital shall provide ongoing website care services (“Avista Care”) for the Client’s website(s), including:

  • WordPress core, theme, and plugin updates

  • Security monitoring and basic hardening

  • Uptime and performance monitoring

  • Regular backups

  • Technical support within agreed response times

Detailed service levels are defined in Appendix A – Service Description.

3. Service Coverage

This Agreement applies to the following website(s):

  • Primary domain(s): [________________________]

  • Hosting provider: [________________________]

Any additional websites or services require written approval.

4. Service Level & Support

  • Support channel: Email / Ticket system

  • Response time: [e.g. within 1 business day]

  • Service hours: [e.g. Weekdays 09:00–16:00 GMT]

Avista Digital does not guarantee uninterrupted service but commits to best-practice maintenance and timely issue handling.

5. Fees & Payment

  • Monthly fee: [______ ISK]

  • Billing frequency: Monthly / Quarterly

  • Payment terms: [e.g. 30 days from invoice date]

Prices exclude VAT unless otherwise stated.

6. Term & Termination

  • Start date: [______]

  • Agreement term: [e.g. 12 months]

Either party may terminate the Agreement with [30] days written notice.
Outstanding invoices remain payable upon termination.

7. Data Protection & Confidentiality

Both parties agree to comply with applicable data protection laws, including GDPR.
Avista Digital processes data only as necessary to deliver the services.

A Data Processing Agreement (DPA) may be attached if required.

8. Limitation of Liability

Avista Digital shall not be liable for indirect or consequential damages, including loss of data or revenue, except where caused by gross negligence or willful misconduct.

9. Governing Law

This Agreement is governed by Icelandic law.
Any disputes shall be resolved before Icelandic courts.

Signatures

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Avista Care Service
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Terms of the Agreement(Required)

By accepting this agreement, the Client confirms that they have read, understood, and agree to be bound by Avista’s applicable service terms and conditions.

The individual accepting the agreement on behalf of the Client confirms that they have the authority to enter into this agreement on behalf of the organization.